Cancellation policy

BREWS SUBSCRIPTION POLICY

This Subscription Policy outlines the terms and conditions governing recurring purchases from Brews. By purchasing a subscription (including Individual, Family, or Corporate tiers), you explicitly agree to the following billing and operational terms.

1. Subscription Terms and Billing Frequencies Upon purchasing a subscription, you agree to receive recurring deliveries based on your selected frequency. Payment details are securely tokenized and processed by our third-party payment gateways. You authorize Brews to automatically charge your payment method based on the specific billing cycle of your selected plan:

  • Monthly Subscriptions (Pay-As-You-Go): You are billed once per month, and fulfillment occurs once per month on your scheduled delivery date.

  • Weekly & Bi-Weekly Subscriptions (Advanced Prepaid): To secure production and delivery slots, Weekly and Bi-Weekly plans are billed strictly four (4) weeks in advance. You will be charged for four weeks of product upfront, and deliveries will be fulfilled sequentially on your scheduled recurring days.

2. Modification and Cancellation Periods Subscribers retain the ability to manage, pause, alter variants, or cancel subscriptions via the customer portal linked in order confirmation emails.

  • The 48-Hour Cut-off: Because our products are perishable and made-to-order, all modifications, skips, or cancellations must be submitted a minimum of forty-eight (48) hours prior to the next scheduled delivery or billing date.

  • Late Cancellations and Prepaid Plans: Any cancellations or modifications attempted within the 48-hour window will not be processed for the immediate upcoming delivery; the delivery will proceed, and no refunds will be issued. For Advanced Prepaid Plans, if a cancellation is initiated after a 4-week billing cycle has been processed, Brews will not issue pro-rated refunds for the remaining prepaid weeks. Brews will fulfill and deliver the remaining inventory previously paid for.

3. Delivery Fees and Logistics

  • Delivery Fees: A standard R70.00 local delivery fee applies per delivery cycle for subscription tiers valued under R300.00. Subscription orders of eight (8) waffles or more automatically qualify for free delivery.

  • Unattended Deliveries (Safe Drops): If you are unavailable to receive your delivery, our logistics personnel will wait a maximum of five (5) minutes before leaving the order at a designated safe point (e.g., Estate Security, Reception, or front gate). Upon drop-off, liability for product security and temperature control transfers entirely to the customer. No refunds or replacements will be issued for uncollected or unattended deliveries.

4. Production Capacity and Fulfillment Priority Brews enforces a strict daily production limit of fifty (50) units to maintain quality control. In the event that daily order volume reaches this capacity threshold, fulfillment is executed according to a prioritized hierarchy: Active Subscriptions and Pre-Scheduled Bulk Orders are granted Primary Fulfillment Status. As a subscriber, your recurring delivery dates are scheduled and reserved in advance, thereby protecting your order from daily capacity constraints. Standard, one-time purchases are fulfilled strictly subject to remaining daily availability. If maximum capacity is reached, standard orders will be deferred to the next available delivery date to ensure that all scheduled subscription commitments are honoured without interruption.

5. Returns and Refunds Due to the highly perishable nature of our products, all subscription sales are final. We do not accept returns or offer refunds for missed deliveries, change of mind, or cancellations made outside of the required notice periods. If a product arrives in an unsafe or defective condition, please refer to our Returns & Refund Policy to submit a formal claim, including photographic evidence, within 24 hours of delivery.

6. Payment Failures and Account Suspension If your recurring payment method is declined, our automated billing system will attempt to securely retry the charge up to three (3) times over a 7-day period. You will receive an automated email notification after each failed attempt. If payment cannot be successfully secured after the final attempt, your subscription will be automatically paused. Consequently, your Primary Fulfilment Status and reserved delivery slot for that cycle will be immediately revoked and released back into our general daily capacity pool. To reactivate your subscription and secure a new delivery slot, you must update your valid payment method via your customer portal.