Shipping policy

  • BREWS SHIPPING & DELIVERY POLICY (Local Delivery)

    1. Delivery Scheduling and Cut-Off Times We bake and deliver fresh, directly from our oven to your door, 7 days a week. Because our products are made-to-order, delivery days are structured as follows:

    • One-Time Purchases: Customers must select their preferred delivery date at checkout via our delivery calendar. To secure the earliest available slot (Next-Day Delivery), orders must be placed before our strict Midnight (23:59 SAST) daily cut-off. Orders placed after Midnight will only be eligible for scheduling from the following operational day onwards.

    • Subscription Orders: Deliveries are automatically scheduled based on your chosen frequency and assigned recurring anchor dates.

    2. Delivery Zone & Fees We offer our exclusive fresh delivery service strictly within the local Ballito area via our own Brews logistics network.

    • Service Area: Our delivery zone is limited to the 4420 and 4399 postal code radius (including Ballito, Salt Rock, Simbithi, Zimbali, Umhlali, and Sheffield Beach). If your address falls outside these codes, our system will prevent order completion.

    • Delivery Fee Structure: Orders with a subtotal under R300.00 incur a standard flat-rate R70.00 Delivery Fee. Orders with a subtotal of R300.00 or more automatically qualify for FREE Premium Delivery.

    3. Order Changes, Address Errors, and Cancellations To ensure product freshness and logistical efficiency, our preparation processes are highly optimised.

    • Standard One-Time Orders: You may request to cancel or modify a standard, one-time order within sixty (60) minutes of confirmation by emailing orders@shopatbrews.com. After this brief window, production scheduling is locked, and no further changes or refunds can be accommodated.

    • Subscription Orders: Subscriptions are governed by our Subscription Policy, which mandates that any cancellations, modifications, or skips must be processed at least forty-eight (48) hours before the next scheduled delivery.

    • Address Errors: Once an order is locked, the delivery address is synced to our routing system and cannot be altered. It is the customer's sole liability to ensure accurate delivery details (including complex names and gate codes) are provided at checkout.

    4. Route Optimisation and Delivery Timing We guarantee delivery on your specifically scheduled day.

    • Delivery Windows: Deliveries are executed throughout the day based on mathematically optimised geographic routes. We do not offer, nor do we guarantee, specific delivery time slots.

    • Time Requests: While you may leave a preferred delivery time in the order notes, our riders prioritise route efficiency. We cannot guarantee these requests will be met.

    5. Production Capacity and Fulfilment Priority Brews is a handcrafted, small-batch operation. We enforce a strict, physical production limit of fifty (50) waffles per day to maintain absolute quality control.

    • Priority Hierarchy: Active Subscriptions and pre-booked Corporate/Bulk orders are granted Primary Fulfilment Status. Their scheduled dates are reserved and protected from our daily capacity limits.

    • Capacity Overflows: If our 50-unit daily capacity is reached via pre-existing orders, standard one-time purchases will be capped for that day. Any affected one-time orders will automatically be deferred to the next available delivery date.

    6. Unattended Deliveries and "Safe Drops" You, or an authorised representative, must be available on your scheduled delivery day to receive your perishable product.

    • The 5-Minute Rule: If our driver arrives at your designated address and you are unavailable, they will attempt to contact you and wait for a maximum of five (5) minutes.

    • Safe Drop Protocol: If you cannot be reached within 5 minutes, our driver is authorised to leave the package at a designated "Safe Drop" location (e.g., Estate Security Gate, Reception Desk, or directly at your front door).

    • Transfer of Liability: Upon executing a Safe Drop, all liability regarding product security, temperature control, and condition transfers entirely to the customer. No refunds, redeliveries, or replacements will be provided for unattended deliveries.

    7. Force Majeure and Service Interruptions Brews is not liable for delivery delays, cancellations, or non-performance caused by unforeseen circumstances beyond our reasonable control. In the South African context, this explicitly includes severe load-shedding, regional power grid failures, extreme weather events, civil unrest, or local strikes. In the event of such disruptions, we reserve the right to temporarily pause operations to maintain our strict food safety standards. We will attempt to notify affected customers as soon as reasonably possible and automatically reschedule impacted deliveries to the next available operational date.