Privacy policy

BREWS PRIVACY POLICY Last updated: February 2026

Brews operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Brews is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

This policy is drafted in strict compliance with the South African Protection of Personal Information Act (POPIA) and other applicable South African laws. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

  • Contact & Logistics Details: including your name, billing address, shipping address, phone number, email address, and specifically provided estate gate codes, complex names, or security access instructions required for local delivery.

  • Financial Information: including credit card, debit card, and financial account numbers. Note: Brews does not directly store raw credit card data; all financial data is securely tokenised by our compliant third-party payment gateways and subscription management applications.

  • Account & Transaction Information: including your username, password, order history, active subscription tiers, and billing frequencies.

  • Communications: including the information you provide in customer support inquiries or order notes.

  • Device & Usage Information: including your IP address, browser type, and how you navigate our Services.

Personal Information Sources We may collect personal information directly from you (when you create an account or place an order), automatically through the Services (via cookies), and from our service providers (such as local logistics routing software).

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services: We use your personal information to fulfil your orders, process recurring subscription payments, arrange for local shipping, and manage your account.

  • Marketing and Advertising: We use your personal information to send promotional communications by email or SMS (e.g., via Omnisend) and to show you relevant online advertisements.

  • Security and Fraud Prevention: To authenticate your account, provide a secure checkout, and detect fraudulent activity.

  • Logistics Execution: To optimise our local delivery routes and ensure our delivery riders can successfully access your location or execute a "Safe Drop."

  • Legal Reasons: To comply with applicable South African law, respond to valid legal processes (such as requests from SARS or the South African Police Service), and enforce our Terms of Service.

How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for legitimate purposes:

  • With Logistics Partners: We share your name, phone number, physical address, and any provided security gate codes with our internal delivery riders and routing software (e.g., EasyRoutes) strictly to execute your local deliveries.

  • With Service Providers: With Shopify, subscription management applications (e.g., Appstle), payment processors, and marketing platforms who perform services on our behalf.

  • With Business Partners: To provide marketing services and advertise to you.

  • Legal Compliance: In connection with a business transaction, to comply with legal obligations, or to protect the rights and safety of Brews, our riders, and our users.

Relationship with Shopify The Services are hosted by Shopify. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than South Africa. In these circumstances, Shopify is responsible for the processing of your personal information under their own Consumer Privacy Policy.

Third Party Websites and Links The Services may provide links to websites operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority.

Security and Retention of Your Information No security measures are perfect. We cannot guarantee "perfect security," and information sent to us may not be secure while in transit. We retain your personal information as long as necessary to maintain your account, fulfil subscription obligations, and comply with legal or tax obligations.

Your Rights and Choices (POPIA) Under South African law, you have specific rights regarding your personal information:

  • Right to Access / Know: Request access to personal information we hold about you.

  • Right to Delete: Request that we delete personal information we maintain about you.

  • Right to Correct: Request that we correct inaccurate personal information.

  • Right of Portability: Receive a copy of the personal information we hold about you.

  • Managing Communication Preferences: You may opt out of receiving promotional emails or SMS messages at any time using the unsubscribe option provided.

You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising these rights.

Complaints If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator (South Africa).

International Transfers We may transfer, store, and process your personal information outside South Africa (including to Shopify's servers in Canada or the USA). If we do, we rely on recognised transfer mechanisms to ensure your data is protected.

Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Information Should you have any questions about our privacy practices, please contact us: Trading as: Brews Business Number: +27 72 574 9629 Email: support@shopatbrews.com